Refund policy
Cancellation & Returns
Would you like to cancel your order?
You can notify us quickly and easily via our online cancellation portal:
Alternatively, you can notify us of your decision to cancel by email or by post.
You may also use our model cancellation form. Use of the form is not mandatory.
Statutory Right to Cancel
If you are a consumer, you have the statutory right to cancel your online purchase within 14 days without giving any reason.
For goods, the cancellation period ends 14 days after the day on which you, or a third party nominated by you other than the carrier, take physical possession of the goods.
In addition to this statutory right, BADESOFA voluntarily extends the cancellation period to a total of 30 days from receipt of the goods.
To exercise your right to cancel, you must inform us of your decision by a clear statement.
You can contact:
BADESOFA® Interior Design GmbH
Friesenstraße 50
50670 Cologne
Germany
Email: hello@badesofa.de
Telephone: +49 221 17074574
You may notify us via our online cancellation portal, by email or by post.
To meet the statutory cancellation deadline, it is sufficient for you to send your cancellation notice before the 14-day period has expired.
For BADESOFA’s voluntarily extended cancellation period, it is sufficient for you to notify us within 30 days of receiving the goods.
Effects of Cancellation
If you cancel your contract, we will reimburse all payments received from you, including the cost of the least expensive standard delivery option offered by us.
Any additional delivery costs resulting from your choice of a more expensive delivery method will not be reimbursed.
We will make the reimbursement without undue delay and no later than 14 days after the relevant legal deadline for reimbursement has started.
Where we have not offered to collect the goods, we may wait until we have received the goods back or until you provide evidence that you have returned them, whichever occurs first.
We will use the same means of payment that you used for the original transaction unless expressly agreed otherwise.
You will not incur any fees as a result of the reimbursement.
Returning the Goods
After cancelling your order, you must return the goods without undue delay and in any event no later than 14 days after notifying us of your cancellation.
The deadline is met if you send the goods before the 14-day return period has expired.
Return Costs
For goods that can be returned as a parcel, BADESOFA covers the return shipping costs when you use our return process and the return label provided by us.
Diminished Value
You may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
In general, this means handling the goods only as you reasonably would be allowed to do in a shop.
Return Address
Please send returns only to our logistics partner:
ONTARO GmbH
c/o BADESOFA®
Emil-Hoffmann-Str. 15
50996 Köln-Rodenkirchen
Germany
Please do not send returns to our business address at Friesenstraße 50.
Where applicable, please use the return label provided by BADESOFA and follow the instructions in our return process.
Exceptions to the Right to Cancel
The statutory right to cancel does not apply in certain cases provided for by law.
This includes, in particular, goods made to the consumer’s specifications or clearly personalised goods.
Faulty, Damaged or Non-Conforming Goods
Your statutory rights in relation to faulty, damaged or non-conforming goods are separate from the cancellation rights described above and are not affected by this policy.
Under the Consumer Rights Act 2015, consumers may have a 30-day short-term right to reject goods that do not meet the applicable statutory standards.
Depending on the circumstances and timing of the claim, other remedies may include repair, replacement, price reduction or a final right to reject.
If you receive faulty, damaged or non-conforming goods, please contact our Customer Care Team:
Please do not return faulty or damaged goods before the return process has been agreed with us.
Customer Care
If you have any questions regarding cancellation or returns, please contact our Customer Care Team:
We generally respond within 48 hours and no later than five working days.